The useful ones answer from what you actually know, admit when they do not, and pass the question to a person before the customer gets angry.
What we measure
3 hrsto send a quote · removals client
Your team answers the same 40 questions every week. The answers exist, in documents nobody outside the building can search.
One client, ten weeks
A removals company whose office team read every quote request by hand while customers waited a day or more. We built an assistant that reads each request, asks for anything missing, and drafts the reply. Nothing reaches a customer until somebody in the office has checked it.
Time to send a quote
BeforeAbout 26 hours
After3 hours
What changes
Every answer points to a source, and every miss is written down.
It will
Your documentation, your policies, your product data. Every answer is based on a source it can point to, not on what the AI half remembers.
It will
When it does not know, it says so and passes the conversation to a person with the history attached. Confident nonsense is worse than no assistant.
It will
The log of unanswered questions is the most valuable thing this produces. It is a list of what your customers need and you have not written down.
The difference
Almost anyone can produce the first column in an afternoon. The second is the work, and it is where the value is.
What is included
FAQ
It can, which is why its limits, its sources and the handover to a person are all built before it faces a customer. We also start it somewhere low risk, usually for your own staff, so the first month of mistakes happens in front of your team rather than your customers.
Per conversation, and it depends on how much of your material each answer needs. We measure it during the build and give you a figure with a cap, because an unbounded bill is the most common unpleasant surprise with this work.
No. We use the providers' business terms, where content is not used for training, and we tell you exactly what leaves your systems and where it goes.
No, and we would not build it on that promise. It removes the repetitive half so your people can spend their time on the half that actually needs a person.
Your turn
Tell us which questions they are, in a few minutes. Within a working day we will tell you which of them an assistant could answer safely, roughly what it would take, and whether we are the right people for it.
